Your Strategic Partner for the"Other Stuff"
You're amazing at what you do - whether that's creating, selling, or leading your business. But who's handling the operations, customer relationships, and systems that keep everything running smoothly? That's where I come in. I create order out of chaos and get shit done in service of customers and colleagues. I'm the strategic partner who takes the behind-the-scenes work off your plate so you can focus on being the face of your company and growing your business. With 20+ years turning chaos into systems in small companies, I know what it takes to make businesses run efficiently while keeping customers happy and teams thriving.
1
Why Small Businesses Choose Me
I have 20+ years in strategic marketing, operations, project management, client services, sales ops, and community building for small businesses.
That's what matters: I get small business reality. I've been the person doing five jobs at once. I don't bring big corporate solutions to small business problems.
3
How I Jump In and Help
🎯 Strategy & Execution:
Big picture planning + actually getting s*&t done
📈 Marketing & Sales Support:
From campaign development to helping close deals
👥 Team Building:
Build teams from scratch or strengthen existing ones
⚙️ Process Improvement:
Make operations smoother so you can focus on growth
How I Can Support Your Business
Operations & Business Management
-
Day-to-day operations and project management
-
Process improvement and workflow optimization
-
Strategic planning and execution
-
Vendor selection and management
Customer Success & Growth
-
Build or optimize customer success functions
-
Retention strategies (proven 101% renewal growth)
-
Customer feedback systems and journey mapping
-
Key account relationship management
Community & Member Engagement
-
Launch and manage online community platforms
-
Develop regional chapters or member groups
-
Plan virtual and in-person events
-
Create engagement programs that build connection
Revenue Development
-
Explore additional revenue streams (sponsorships, continuing education, partnerships)
-
Subscription business optimization
-
Cross-sell and upsell strategies
-
Sales support and partnership development
Team & Leadership
-
Build and develop high-performing teams
-
Interim leadership during transitions
-
Performance management systems
-
Leadership coaching and mentoring
Technology & Systems
-
CRM implementation (Salesforce & Hubspot knowledge)
-
Platform selection and migration
-
Dashboard and reporting systems
-
Marketing and communication tools